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Bringing a Consultative Approach to Open Enrollment
Alex Larraga – Benefits Manager, Mary Schroeder – CHRO, Melissa Whisler – HR Consultant, and Jeanne Corey – HR Consultant.
Open Enrollment is more than a once-a-year event—it’s a critical opportunity to connect employees with the benefits that support their well-being, productivity, and peace of mind. But in an increasingly complex benefits landscape, simply presenting options isn’t enough.
In this session, we’ll explore how taking a consultative approach can transform Open Enrollment from a transactional process into a strategic conversation. You’ll learn how to guide employees through decision-making with empathy, clarity, and personalized support—empowering them to make choices that truly meet their needs.
Whether you’re an HR leader, benefits professional, or advisor, this webinar will equip you with the tools and mindset to elevate your Open Enrollment strategy and create a more engaging, informed experience for everyone involved.
Understanding the Open enrollment process
- Common Challenges and why they happen
- How to build a consultative approach
- Understand more of plan set up and options employers have
- How a consultative approach can engage employees, use data to reduce cost and time spent
Mary Schroeder, PHR, CHRO
Mary has 20+ years of comprehensive HR management experience. These include senior HR roles heading up corporate HR functions such as process improvement, conflict resolution, change management, recruitment and retention, and benefit administration. She demonstrates her ability to collaborate with senior management to conduct Human Resource strategic planning to support and cultivate corporate goals.
Alexandra Larraga, Benefits Manager
Alex has over 10 years of benefits management experience, including designing and implementing comprehensive health, life, and wellness programs for companies across industries. As Benefits Manager at Flex HR, she leads open enrollment, benefits implementation, and strategic plan reviews, focusing on cost optimization, employee engagement, and regulatory compliance.
Jeanne Corey, HR Consultant
With a career spanning over two decades, Jeanne is a seasoned HR consultant and leader who has built a reputation for transforming organizations and cultivating high-performing teams. She creates tailored HR solutions designed to drive both people and business success. Whether it is identifying and developing talent, navigating organizational changes, delivering customized training solutions, policies and procedures, or ensuring HR compliance, her approach is rooted in creating sustainable practices that enhance business strategy, employee engagement and operational efficiency. In addition, her ability to seamlessly implement well-defined policies and procedures ensures consistency, compliance, and operational excellence across diverse teams and organizations.
